Job Description
Join Atlanta's leading staffing agency for an exciting temporary Customer Service opportunity! We're seeking energetic professionals to support our Fortune 500 clients during peak season. This role offers immediate start dates, competitive pay, and flexible scheduling. Perfect for students, recent graduates, or career transitioners looking to gain valuable experience in a dynamic corporate environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using CRM systems and knowledge bases
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve escalated issues
- Document all interactions and maintain detailed case notes
- Meet daily productivity and quality metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required (college preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and data accuracy
- Professional demeanor with positive attitude