Job Description
Join our dynamic team at Charlotte Connect Services as a Temporary Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support during our peak season. Enjoy flexible scheduling, competitive pay, and the opportunity to build valuable experience in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process transactions and resolve billing issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex issues
- Adhere to company protocols and quality standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office Suite and basic CRM tools
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Must pass background check and drug screening