Job Description
Are you seeking a flexible, rewarding opportunity in the heart of Phoenix? Apex Support Services is currently hiring temporary part-time Customer Service Representatives to join our dynamic team. This role offers the perfect balance between professional growth and work-life flexibility, ideal for students, retirees, or those looking to bridge a career gap.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Environment: Work in a modern, collaborative office space in Phoenix.
We are looking for individuals who are customer-oriented, detail-oriented, and ready to hit the ground running. If you want to gain valuable experience in a top-tier call center environment, apply today!
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately input and update customer data into our CRM systems while maintaining strict data integrity standards.
- Resolve customer issues and complaints efficiently, escalating complex matters to the Senior Supervisor when necessary.
- Provide product and service information to customers, ensuring a clear understanding of our offerings.
- Collaborate with the team to meet daily and weekly performance metrics and quality assurance goals.
- Assist with administrative tasks, including filing, data entry, and inventory management as required.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Previous experience in customer service, call center, or retail environments is preferred but not mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation skills.
- Strong verbal and written communication skills with a professional, polite demeanor.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Reliable internet connection and computer access (if remote assistance is required).