Job Description
Are you looking for a flexible opportunity in the heart of Minneapolis? Metro Talent Partners is currently seeking a Temporary Customer Service Representative to join our dynamic team. This role is perfect for individuals seeking temporary or part-time work with immediate start availability.
As a key member of our support team, you will be responsible for ensuring our clients receive the highest level of service. We pride ourselves on a professional environment that fosters growth and offers competitive compensation.
Responsibilities
- Handle High-Volume Inquiries: Manage incoming phone calls, emails, and live chat requests with professionalism and efficiency.
- Resolve Customer Issues: Troubleshoot problems and provide timely, effective solutions to ensure high customer satisfaction scores.
- Data Management: Maintain accurate and up-to-date records of customer interactions, transactions, and comments.
- Process Orders and Invoices: Assist with order processing, returns, and general administrative support tasks.
- Feedback Collection: Gather customer feedback and relay critical insights to the management team for continuous improvement.
- Cross-Functional Collaboration: Work closely with other departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we welcome motivated candidates with a strong willingness to learn.
- Communication: Exceptional verbal and written communication skills in English.
- Availability: Must be available to work flexible hours, including weekends or evenings, as business needs require.
- Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Time Management: Ability to multitask and prioritize tasks in a fast-paced environment.