Job Description
We are currently seeking a dedicated and proactive Temporary Customer Service Representative to join our growing team in Long Beach. This is an excellent opportunity for individuals seeking part-time or temporary employment with flexible scheduling and immediate openings. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
As a temporary associate, you will play a crucial role in ensuring our clients' satisfaction by delivering exceptional support and resolving inquiries efficiently. This position offers a chance to gain valuable industry experience while enjoying the benefits of a temporary contract.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Resolve product and service issues professionally, escalating complex matters to senior management when necessary.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Collaborate closely with warehouse and logistics teams to ensure timely order fulfillment.
- Assist in the onboarding of new temporary staff members by providing training and support.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills with a polite and professional demeanor.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace.
- Ability to work independently, manage time effectively, and adapt to changing priorities.
- High school diploma or equivalent required; some college coursework is a plus.
- Must be eligible to work in the United States without sponsorship.