Job Description
Join our dynamic team in San Jose with an immediate temporary opportunity! Express Staffing Solutions is seeking a motivated Customer Service Representative to support our client's high-tech operations. This role offers flexible hours and the chance to build your resume while working in a fast-paced environment. Perfect for students, career changers, or those seeking flexible work arrangements. Start your journey today!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Process orders and resolve billing discrepancies accurately
- Update customer records in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Maintain detailed documentation of all interactions
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent; college coursework a plus
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Must be available for immediate start (within 48 hours)
- Flexible schedule availability including weekends