Job Description
Welcome to Wichita Employment Partners, where your career aspirations meet immediate opportunity. We are currently seeking a dedicated and adaptable Temporary Customer Service Representative to join our dynamic team in Wichita, KS.
This is a fantastic opportunity for professionals seeking temp jobs hiring now with the potential for long-term placement. You will work closely with our top-tier clients to deliver exceptional service and resolve complex inquiries efficiently.
Why Join Us?
- Immediate Start: Begin your new role within 48 hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer complaints and issues efficiently, escalating complex matters to the senior management team when necessary.
- Accurately input and update customer data into CRM systems and internal databases to maintain data integrity.
- Collaborate with cross-functional teams to ensure seamless service delivery and process improvements.
- Provide product and service information, answering questions to ensure customer satisfaction.
- Conduct basic market research and gather feedback on customer experiences to assist in business development.
Qualifications
- High school diploma or GED required; associate's degree or relevant certification is a plus.
- Minimum of 1-2 years of previous experience in a customer service or call center environment.
- Strong verbal communication skills with the ability to explain complex concepts clearly.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and data entry software.
- Ability to work in a fast-paced environment and adapt to changing priorities with a positive attitude.
- Reliable transportation and the ability to commute to our Wichita location.