Job Description
Are you seeking flexible opportunities in Dallas, TX? Horizon Support Services is currently looking for motivated individuals to join our growing team as Temporary Customer Service Representatives. We pride ourselves on providing a dynamic work environment that values adaptability and customer-centric solutions.
This role is perfect for those looking to gain experience in a high-volume corporate setting while enjoying the benefits of part-time or temporary scheduling. You will be the face of our brand, ensuring every client interaction is positive and efficient.
Why Join Us?
- Flexible scheduling options to fit your lifestyle.
- Competitive hourly pay in the Dallas area.
- Opportunity for potential extension based on performance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately using the internal CRM system.
- Update and maintain accurate customer records and service logs.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies, safety guidelines, and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service or administrative support is a plus.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong verbal and written communication skills.
- Ability to work independently in a fast-paced, remote, or hybrid environment.