Job Description
We are seeking dynamic and driven individuals to join our team as Temporary Customer Service Representatives. This is an excellent opportunity for those looking for immediate income and flexible work arrangements in the heart of Columbus.
As a temporary employee, you will provide vital support to our clients, handling inquiries and ensuring a seamless customer experience. We offer a fast-paced environment where your contributions are valued, along with the potential for long-term placement based on performance.
Why Join Us?
- Immediate start dates available.
- Competitive hourly pay ($18 - $22/hr).
- Flexible scheduling to fit your lifestyle.
- Professional training and development.
Responsibilities
- Manage high-volume incoming calls, emails, and live chat inquiries with a focus on resolution and customer satisfaction.
- Accurately process customer orders, returns, and account information using internal CRM software.
- Research and resolve complex issues, escalating to senior staff when necessary.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with team members to streamline workflows and improve service delivery.
- Perform general administrative tasks such as data entry and report generation.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, retail, or administrative support is a plus.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable, punctual, and available for a 40-hour work week.