Job Description
Are you looking for flexible work in Baltimore?
Urban Pulse Solutions is currently seeking a dedicated Temporary Customer Service Representative to join our growing team. This is an excellent opportunity for individuals seeking part-time work or a temporary role with the possibility of extension.
Our mission is to provide top-tier support to our clients, and we are looking for a friendly, professional, and organized individual to help us achieve that goal.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay.
- Valuable professional experience in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Update and maintain accurate customer records in our database systems.
- Assist with data entry tasks and administrative support as needed.
- Collaborate with the internal team to ensure seamless service delivery.
- Process orders, returns, and exchanges according to company policies.
- Provide product and service information to prospective clients.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or administrative support is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively.
- Reliable internet connection and a quiet workspace for remote or hybrid work.