Job Description
Join Georgia's leading staffing agency for an exciting temporary opportunity in customer service! We're seeking energetic professionals to support our client's seasonal operations in Atlanta. This part-time role offers flexible scheduling and competitive pay while building valuable experience in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with team members to resolve escalated issues
- Meet daily performance metrics for call handling and resolution
- Document interactions accurately in case management software
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient with Microsoft Office Suite
- Strong verbal communication skills
- Ability to work independently and as part of a team
- Flexibility to work evenings/weekends based on client needs
- Reliable transportation to downtown Atlanta location
- Previous CRM experience preferred (Salesforce a plus)