Job Description
We are seeking a highly motivated and professional Temporary Customer Service Representative to support our growing team in Sacramento, CA. This role is perfect for individuals seeking flexible part-time or temporary work arrangements with immediate start availability.
In this position, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience. If you are looking to expand your professional portfolio in a dynamic environment, we want to hear from you.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on problem-solving and retention.
- Accurately process orders, returns, and exchanges using internal software systems.
- Maintain and update customer records in the CRM database with precision.
- Collaborate with the sales and operations teams to ensure service excellence.
- Document customer interactions and feedback for continuous improvement.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or administrative support is highly desirable.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively in a fast-paced temporary role.
- Flexibility to adapt to changing business needs and schedules.