Job Description
IndyConnect Solutions is currently seeking a dynamic and detail-oriented Temporary Customer Service Representative to join our team in Indianapolis, Indiana. This is an excellent opportunity for individuals looking for part-time or temporary work with immediate start dates and flexible scheduling options.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients while gaining valuable experience in a professional corporate environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately using our CRM and inventory management systems.
- Perform data entry tasks, maintain accurate records, and update databases to ensure data integrity.
- Collaborate with internal departments to resolve complex escalations and ensure customer issues are addressed promptly.
- Assist with administrative duties including filing, scheduling, and preparing weekly performance reports.
- Adhere to all company policies, procedures, and compliance regulations during every customer interaction.
Qualifications
- High school diploma or GED required; associate degree or previous customer service experience preferred.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and basic computer navigation.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proven ability to multitask, prioritize work, and meet strict deadlines in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote or hybrid work settings.
- Experience with POS systems or telephone systems is a plus.