Job Description
Are you ready to advance your career in the bustling metropolis of New York City?
Nexus Solutions is currently seeking a dynamic and detail-oriented Temporary Customer Service Representative to join our growing team. This role offers a fantastic opportunity to gain hands-on experience in a high-paced corporate environment while enjoying the flexibility of temporary employment.
Why Join Us?
- Competitive hourly rate ($20 - $30).
- Flexible scheduling to fit your lifestyle.
- Professional development and networking opportunities.
- Prime location in Midtown Manhattan.
If you are a proactive problem-solver with a passion for client satisfaction, we want to hear from you!
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve complex customer issues and complaints by investigating problems and implementing effective solutions.
- Update customer records in the CRM database accurately and in a timely manner.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Prepare reports on daily customer interactions and feedback.
- Assist with administrative tasks such as filing, data entry, and scheduling.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and computer access.