Job Description
We are currently seeking a Temporary Customer Service Representative to join our dynamic team in the heart of Miami. This is a fantastic opportunity for individuals looking for flexible, short-term employment with the potential for future opportunities within our organization.
In this role, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience. You will work in a fast-paced environment supporting our tourism and service sectors.
Responsibilities
- Respond to client inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy, escalating complex matters when necessary.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Assist in training new temporary staff members on company protocols.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service, hospitality, or retail is highly desirable.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including weekends and holidays.
- Must be legally authorized to work in the United States.