Job Description
We are seeking a motivated and detail-oriented Temporary Customer Service Representative to join our dynamic team in Indianapolis, IN.
As a temp worker, you will play a crucial role in maintaining our high standards of client satisfaction while enjoying the flexibility of a temporary arrangement. If you are looking for a part-time or temporary opportunity to showcase your skills, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a professional and empathetic tone.
- Accurately update customer accounts and order information in our CRM database.
- Identify and escalate complex issues to senior management when necessary.
- Assist with data entry tasks and generate weekly performance reports.
- Collaborate with the sales team to ensure seamless service transitions.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, support, or administrative roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to multi-task and prioritize in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote work (if applicable).