Job Description
Join our dynamic team as a Temporary Customer Service Associate and gain valuable hands-on experience in a fast-paced corporate environment. This entry-level role offers flexible scheduling and a pathway to permanent opportunities. Perfect for recent graduates or career changers looking to build professional skills in customer relations and office operations. Enjoy competitive pay, comprehensive training, and a supportive team atmosphere while working with Fortune 500 clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Update and maintain customer databases with detailed information
- Collaborate with team members to resolve escalated issues
- Adhere to company protocols and service standards
- Document all interactions in CRM systems
- Assist with special projects as assigned by management
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or office experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte office
- Availability to work weekdays (8am-5pm) for 3-6 months