Job Description
Launch your career in Seattle's thriving tech scene with this no-experience-required contract position! We're seeking motivated individuals to join our dynamic customer support team. No prior experience needed – we provide comprehensive training on industry-leading tools and processes. Perfect for recent graduates or career changers looking to break into tech. Enjoy flexible hours, remote work options, and potential for conversion to full-time. Join us in delivering exceptional experiences to clients while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with senior team members to resolve complex technical issues
- Participate in daily training sessions to master product knowledge and support protocols
- Contribute to process improvement initiatives as you gain experience
- Meet weekly performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills with clear, professional written and verbal abilities
- Quick learner with enthusiasm for technology and problem-solving
- Reliable internet connection and quiet workspace for remote work
- Ability to work independently while thriving in a team environment
- Basic computer literacy and comfort with learning new software quickly
- Available to work 20-30 hours per week on a flexible schedule