Job Description
Join our dynamic team as a Contract Customer Specialist in Indianapolis! Perfect for recent graduates or career changers, this role offers hands-on experience in client relations without prior experience requirements. Work with Fortune 500 clients in a collaborative environment while developing transferable skills. This 6-month contract position includes paid training and flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems with accuracy and attention to detail
- Collaborate with senior team members to resolve complex client issues
- Participate in daily performance coaching sessions
- Adhere to company protocols for data security and confidentiality
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office Suite
- Ability to work independently and in team environments
- Reliable transportation to downtown Indianapolis office
- Willingness to work flexible hours including occasional weekends