Job Description
Charlotte Operations Group is a fast-paced, dynamic organization committed to excellence. We are currently seeking a motivated Entry-Level Contract Support Specialist to join our growing team. This is an excellent opportunity for individuals looking to launch a career in customer service and administrative operations without prior experience.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Environment: Hybrid work options available.
- Career Growth: Clear pathways for advancement within the company.
We are looking for individuals who are eager to learn, possess a positive attitude, and thrive in a team-oriented setting.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Enter and maintain accurate customer data and order information into our CRM systems.
- Assist in resolving basic customer issues and escalations to the appropriate team members.
- Perform general administrative tasks such as filing, scanning, and data verification.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Participate in daily team meetings and training sessions to improve performance.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary; we provide comprehensive training.
- Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and home office setup (for remote candidates).