Job Description
Join our dynamic team as a Temporary Customer Service Associate in the heart of NYC! Perfect for career starters or those seeking flexible work, this role requires no prior experience. You'll gain valuable skills in client communication, problem-solving, and team collaboration while supporting our Fortune 500 clients. Enjoy competitive pay, on-the-job training, and a vibrant downtown Manhattan workplace. This temporary position offers a pathway to permanent roles for top performers.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Adhere to service level agreements and quality standards
- Participate in ongoing training programs
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Punctual and reliable with consistent attendance
- Positive attitude and willingness to learn