Job Description
Join our dynamic team as a Temporary Customer Service Associate in Charlotte! This entry-level role offers an excellent opportunity to gain valuable experience in a fast-paced corporate environment. Perfect for students, recent graduates, or career changers looking to build professional skills while earning competitive hourly pay. Enjoy flexible scheduling and the potential for temp-to-permanent placement based on performance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and service requests using CRM systems
- Update and maintain customer records in database platforms
- Collaborate with support teams to resolve complex issues
- Document all interactions accurately in company systems
- Adhere to quality standards and performance metrics
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with MS Office Suite
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Reliable transportation to downtown Charlotte location