Job Description
Are you seeking a temp job in Ohio with the potential to transition into a permanent, full-time role? Ohio Customer Solutions is excited to announce an opening for a Customer Service Representative in Columbus. We are looking for motivated individuals who thrive in a dynamic environment and are eager to grow their career with us.
In this position, you will serve as the face of our company, ensuring our clients receive exceptional support. We offer a comprehensive benefits package for our eligible full-time employees, making this an excellent opportunity for those looking to bridge the gap between temporary work and long-term employment.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on customer satisfaction and retention.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Enter and update customer information into our CRM database with a high degree of precision.
- Resolve complex issues by collaborating with other departments and escalating when necessary.
- Identify opportunities to upsell products and services to existing customers.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work flexible hours, including weekends and holidays.