Job Description
Are you looking for flexible temp jobs or part-time jobs in San Diego, CA? SD Tech Solutions is currently seeking a dedicated Customer Service Specialist to provide exceptional support to our valued clients. This is an excellent opportunity for individuals seeking flexible work arrangements while gaining experience in a dynamic corporate environment.
We pride ourselves on a modern, inclusive culture and offer competitive compensation for qualified candidates. If you thrive in a fast-paced setting and possess a customer-first mindset, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction rates.
- Perform accurate data entry and maintain updated client databases.
- Collaborate with the sales and technical teams to troubleshoot complex client needs.
- Document all customer interactions and feedback in our CRM system.
- Assist in the preparation of weekly reports and performance metrics.
- Adhere to all company policies and operational procedures.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Minimum of 1 year of experience in customer service or administrative support.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with a focus on results.
- Must be eligible to work in the United States.