Job Description
Are you looking for a flexible opportunity that values your time? Apex Solutions Staffing is currently seeking a Temp Customer Support Representative to join our growing team in Boston, MA. We understand the importance of consistent income, which is why we offer weekly pay to all our temporary staff. Experience a supportive work environment where your skills are recognized, and your growth is prioritized. This role is ideal for individuals seeking short-term or contract work with immediate availability.
Responsibilities
- Deliver top-tier customer service by addressing inquiries via phone, email, and live chat.
- Resolve complex issues efficiently while maintaining a positive customer experience.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with team leads to improve service processes and response times.
- Adhere to company policies and quality assurance standards.
- Assist in onboarding new temporary staff members when needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple priorities in a fast-paced setting.
- Must be available for flexible shifts, including evenings or weekends.