Job Description
Are you ready to launch your career in the heart of Portland?
At Metro Customer Solutions, we are seeking motivated, entry-level professionals to join our dynamic temporary team. Whether you are looking for immediate income or a stepping stone into the corporate world, this role offers the perfect blend of responsibility, flexibility, and growth.
As a Temp Customer Service Specialist, you will play a crucial role in maintaining our reputation for excellence. You will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless experience.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Work shifts that fit your lifestyle.
- Professional Development: Gain valuable experience with top-tier client relations.
Don't miss this opportunity to stand out in the Portland job market. Apply today to secure your spot!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with patience and professionalism.
- Accurately input and update customer data into our internal CRM systems to maintain up-to-date records.
- Resolve customer complaints and issues in a timely manner, escalating complex matters to the senior team as needed.
- Assist in the preparation of daily reports and operational summaries for the management team.
- Collaborate with cross-functional teams to ensure consistent service standards across all departments.
- Maintain a clean and organized workspace to promote efficiency and safety.
Qualifications
- High school diploma or GED is required; a degree is a plus but not mandatory.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to type at least 40 WPM with high accuracy.
- A positive attitude and a genuine desire to help others succeed.
- Availability to work a flexible schedule, including weekends and holidays.