Job Description
Are you looking for a fresh start in the heart of the Big Apple? Empire State Staffing Services is currently hiring enthusiastic individuals for temporary Customer Service Representative positions. This is the perfect opportunity for candidates seeking temp jobs in New York with no experience required to gain valuable industry exposure and kickstart their career.
Join a dynamic team in a fast-paced environment where your attitude and willingness to learn matter more than your resume. We provide on-the-job training and a supportive culture that helps you grow.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order status, and general inquiries.
- Perform data entry tasks accurately and maintain organized digital and physical records.
- Handle basic complaints and escalate complex issues to the senior management team when necessary.
- Collaborate with team members to ensure a seamless customer experience.
- Process returns, exchanges, and refunds following company policies.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Excellent verbal and written communication skills.
- Basic computer literacy (familiarity with Microsoft Office Suite is a plus).
- Reliable transportation to commute to our Manhattan office.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work flexible hours, including weekends or evenings if needed.