Job Description
Are you a proactive communicator looking for flexible employment opportunities in the heart of New York City? Metro Staffing Partners is currently seeking a dedicated Temp Customer Service Representative to support our high-profile client. This is a fantastic opportunity for individuals seeking part-time work with a competitive hourly rate and the potential for permanent placement.
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on delivering top-tier service and are looking for candidates who share our commitment to excellence.
Why Join Us?
- Work in a modern, high-energy office in Midtown Manhattan.
- Competitive hourly pay ranging from $22.00 to $28.00.
- Flexible scheduling options to accommodate your lifestyle.
- Opportunity to build a robust professional network.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Accurately document all customer interactions and account information in the CRM system.
- Provide product and service information to clients, ensuring they understand their options.
- Collaborate with the internal team to escalate complex issues and ensure follow-through.
- Maintain a positive, empathetic, and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, sales support, or administrative assistance is highly desirable.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be authorized to work in the United States.