Job Description
We are actively seeking a highly motivated Temp Customer Service Representative to join our expanding team in Fresno, CA. This role is perfect for professionals looking for immediate temporary employment with competitive benefits and flexible scheduling. You will be the face of our client's brand, ensuring every interaction leaves a lasting positive impression.
Why You Should Apply:
- Quick Placement: Start working within days of your interview.
- Top-Tier Pay: Earn between $18.00 and $24.00 per hour depending on experience.
- Professional Growth: Gain exposure to a large-scale corporate environment.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve complex customer issues and complaints by providing accurate information and effective solutions.
- Process orders, returns, and service requests accurately using internal database systems.
- Update and maintain accurate customer records and account information in real-time.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Document all interactions and feedback for quality assurance purposes.
- Assist in onboarding new temporary staff members and training them on company protocols.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Strong verbal and written communication skills with a focus on clarity.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Must be available to work flexible shifts, including evenings and weekends as needed.
- A proactive attitude and a genuine passion for helping others.