Job Description
Immediate Hire: Temp Customer Service Jobs in Charlotte, NC
Apex Talent Solutions is partnering with a top-tier client to find a Customer Service Representative for a temporary assignment. If you are looking for a flexible role with immediate start dates and a competitive hourly rate, we want to hear from you.
Join a team that values professionalism and customer satisfaction. This position offers the chance to gain valuable experience in a dynamic corporate environment with potential for permanent placement.
What You Will Do:
- Manage Inquiries: Handle high-volume customer calls and emails with a focus on empathy and efficiency.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high satisfaction scores.
- Data Management: Maintain precise records of customer interactions and transactions in our internal database.
- Process Orders: Accurately process returns, exchanges, and service requests according to company policy.
- Team Collaboration: Communicate effectively with logistics and sales teams to ensure seamless operations.
Qualifications:
- Experience: Previous experience in customer service or call center environments is preferred.
- Education: High school diploma or GED required.
- Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Communication: Excellent verbal and written communication skills.
- Availability: Ability to work flexible shifts, including weekends and holidays if required.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Accurately input and maintain customer data in our CRM systems.
- Escalate complex issues to the senior management team when necessary.
- Process returns, exchanges, and refunds according to company policy.
- Collaborate with the logistics team to ensure timely delivery of services.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask in a fast-paced setting.