Job Description
Join Our Growing Team in Charlotte, NC
Are you seeking flexible temp jobs in Charlotte, NC? Charlotte Temp Solutions is currently looking for a motivated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for individuals looking for part-time or temporary work with a reputable organization.
As a Temp Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. You will handle inquiries, resolve issues, and ensure our clients receive the best possible support during their busy seasons.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while adhering to company policies and procedures.
- Update and maintain accurate customer records and databases in our CRM system.
- Collaborate with the sales and logistics teams to ensure seamless service delivery and order fulfillment.
- Process returns, exchanges, and refunds accurately and promptly.
- Assist in training new temporary staff members on our software and service protocols.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in customer service, retail, or administrative support is highly desirable.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends, as needed.
- Reliable transportation and valid ID required.