Job Description
Join the Leading Team in New York for Weekly Pay Opportunities!
Are you looking for a flexible, rewarding job in the heart of New York City? Metropolis Workforce Solutions is currently seeking dedicated Temporary Customer Service Associates to join our expanding team. We pride ourselves on a culture of excellence and offer immediate opportunities for those seeking weekly pay and career growth.
As a Temp Associate, you will play a crucial role in ensuring our clients receive top-tier service. We value reliability and talent, which is why we offer competitive rates and the security of a bi-weekly payroll cycle. If you are ready to jumpstart your career in NYC, apply today!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution.
- Process orders, returns, and exchanges accurately within our proprietary CRM system.
- Resolve complex customer complaints and escalations professionally and efficiently.
- Maintain up-to-date knowledge of company products, policies, and promotions.
- Collaborate with the wider team to improve service delivery and customer satisfaction scores.
- Document all interactions and customer feedback in the company database.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently as well as part of a dynamic team.
- Reliable internet connection and stable computer for remote or hybrid shifts.