Job Description
Are you a tech-savvy problem solver looking for a premier career opportunity in the heart of the Valley? Apex Solutions is currently seeking a Senior IT Support Specialist to join our dynamic team in Mesa, Arizona.
We pride ourselves on delivering top-tier technology solutions to our clients. As a Senior IT Support Specialist, you will be the face of our technical support, ensuring our team and clients have seamless access to the tools they need to succeed. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Why Join Apex Solutions?
- Competitive salary and comprehensive benefits package.
- Flexible work environment and professional development opportunities.
- Be part of a growing, innovative team in the Greater Phoenix area.
Responsibilities
- Incident Management: Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote desktop.
- System Administration: Manage and maintain Active Directory, user accounts, and permissions to ensure data security and accessibility.
- Hardware & Software Deployment: Oversee the installation, configuration, and troubleshooting of desktop computers, laptops, printers, and mobile devices.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our ticketing system (e.g., ServiceNow or Jira).
- User Training: Conduct training sessions and create knowledge base articles to empower end-users with self-service capabilities.
- Vendor Liaison: Collaborate with third-party vendors for equipment repairs and service contracts.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- Experience: Minimum of 3-5 years of experience in IT support or help desk environments.
- Technical Skills: Strong knowledge of Windows 10/11, Active Directory, Office 365, and VPN technologies.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven track record of diagnosing and resolving complex technical issues efficiently.