Job Description
Are you looking for a flexible, high-impact opportunity in Washington? Apex Temp Solutions is seeking a dynamic Part-Time Customer Service Specialist to join our elite client roster. This is not just a temporary role; it is a gateway to a thriving career in a tech-forward environment.
We are looking for individuals who thrive in fast-paced settings and possess a genuine passion for helping others. In this position, you will act as a bridge between our clients and their customers, ensuring that every interaction is professional, efficient, and memorable.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat with a focus on rapid response times.
- Diagnose and resolve customer issues efficiently, escalating complex cases to senior management when appropriate.
- Maintain and update detailed records in our CRM system to track customer interactions and satisfaction levels.
- Collaborate closely with sales and technical teams to ensure seamless service delivery and product feedback loops.
- Identify trends in customer feedback to suggest improvements to service protocols.
- Adhere strictly to company service level agreements (SLAs) and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate degree or relevant certification preferred.
- Minimum of 1 year of experience in a customer service or support capacity.
- Exceptional verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong analytical skills with the ability to troubleshoot basic technical issues.
- Must be a self-starter capable of working independently with minimal supervision.