Job Description
Austin Temp Solutions is looking for a dedicated and energetic Part-Time Customer Service Specialist to join our high-performing team. In this role, you will serve as the face of our brand, ensuring our clients receive exceptional support while maintaining high operational standards. This position offers a fantastic opportunity for individuals seeking flexible work-life balance or those looking to gain valuable experience in a dynamic corporate environment.
We are committed to providing a supportive work culture and professional development opportunities for all our temporary and part-time staff.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Manage incoming correspondence and route urgent matters to the appropriate department.
- Perform data entry and maintain accurate customer records within our CRM system.
- Process returns, exchanges, and refunds according to established company policies.
- Collaborate with internal teams to resolve complex customer issues efficiently.
- Provide product information and assist with onboarding new clients as needed.
- Monitor call queues and ensure all service level agreements are met.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and manage time effectively in a fast-paced setting.
- Flexibility to work varying shifts, including weekends or evenings as required.