Job Description
Are you a dedicated professional seeking flexible opportunities in Baltimore, MD?
Apex Solutions Inc. is currently hiring a Part-Time Customer Service Representative for a temporary engagement. This role is perfect for individuals looking to supplement their income while gaining valuable corporate experience in a high-demand industry.
About the Role:
We are looking for a friendly and articulate individual to represent our brand to our valued clients. You will be the face of our company, ensuring our customers have a seamless experience from inquiry to resolution.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints, issues, and questions regarding products or services.
- Process transactions, including order processing, returns, and exchanges.
- Update and maintain accurate customer records in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Provide feedback on common customer pain points to improve service protocols.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service, call center, or retail is highly desirable.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong problem-solving abilities and attention to detail.
- Must be available to work a flexible schedule, including evenings and weekends.
- Ability to work independently in a remote or hybrid environment.