Job Description
Are you seeking flexible temporary work or a part-time job in Tampa, FL? Tampa Support Hub is currently looking for a reliable and empathetic Customer Service Representative to join our expanding team. In this role, you will be the face of our brand, providing exceptional support to our clients while enjoying a dynamic work environment.
We offer competitive hourly rates, a supportive team culture, and the opportunity to gain valuable experience in a fast-paced corporate setting. If you are looking for a temp-to-hire opportunity or a short-term project, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and refunds accurately using our CRM software.
- Document customer interactions and feedback in the internal database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Maintain a clean and organized workspace and adhere to company policies.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Must be available to work weekends or holidays as needed.