Job Description
Launch your career in customer service with Boston's fastest-growing tech startup! We're seeking motivated individuals with no prior experience to join our dynamic support team. This 6-month contract position offers comprehensive training, flexible scheduling, and a pathway to full-time opportunities. Work in our vibrant downtown Boston office alongside industry professionals while developing in-demand skills that employers value. Perfect for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using our CRM system with precision and attention to detail
- Collaborate with senior team members to resolve complex technical issues
- Participate in daily training sessions to master product knowledge and service protocols
- Meet daily performance metrics for response time and resolution quality
- Contribute to process improvement initiatives through team feedback sessions
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (students welcome to apply)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with basic computer applications and willingness to learn new software
- Ability to work collaboratively in a fast-paced team environment
- Must be available to work 3-5 days per week (schedule flexibility offered)