Job Description
Join UrbanTech Solutions as a Contract Customer Support Specialist and kickstart your career in Philadelphia's thriving tech scene! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This 6-month contract position offers comprehensive training, flexible scheduling, and direct exposure to industry best practices. Perfect for recent graduates or career changers looking to build professional skills in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to resolve escalated issues efficiently
- Participate in daily training sessions to master product knowledge and service protocols
- Contribute to process improvement initiatives based on customer feedback
- Support marketing campaigns through customer outreach and satisfaction tracking
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Excellent communication skills with clear, articulate speaking voice
- Strong typing proficiency (minimum 40 WPM) and basic computer literacy
- Ability to work independently while thriving in team-based settings
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable transportation to our downtown Philadelphia office
- Availability for weekday shifts between 9 AM - 6 PM