Job Description
Are you seeking flexible employment opportunities in the scenic Colorado Springs area? Apex Support Solutions is currently hiring motivated Part-Time Customer Service Representatives to join our growing team. This role is ideal for individuals looking for temporary work or a schedule that accommodates their lifestyle while providing competitive pay.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-tier assistance. We pride ourselves on a collaborative environment and offer the chance to gain valuable experience in a fast-paced industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and escalate cases to management when necessary.
- Process orders, returns, and refunds accurately using our internal CRM software.
- Maintain detailed and up-to-date records of all customer interactions.
- Assist in the training and onboarding of new temporary staff members.
- Collaborate with the sales team to identify opportunities for cross-selling.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service or retail is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote setting.
- Must be available to work 15-25 hours per week.