Job Description
Are you a motivated professional seeking a flexible work-life balance? Apex Talent Solutions is currently recruiting for a Part-Time Customer Service Representative in the heart of Raleigh, North Carolina.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues efficiently, and ensuring a premium customer experience. Whether you are looking to supplement your income or seeking a short-term project, this opportunity offers competitive pay and a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and escalate complex issues to the management team.
- Update customer records in the CRM system with detailed notes.
- Maintain a high level of product knowledge to provide accurate information.
- Collaborate with team members to meet daily and weekly performance targets.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first attitude.
- Ability to work independently and manage time effectively.
- Proficiency in Microsoft Office Suite (Excel, Word) is a plus.