Job Description
Are you seeking a flexible opportunity in the vibrant Triangle area? Triangle Support Services is currently recruiting a highly organized Part-Time Customer Service Representative. We pride ourselves on delivering premium support solutions to our clients and are looking for an energetic individual to join our remote and hybrid team.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a competitive hourly rate, a supportive work culture, and the flexibility to manage your schedule around your lifestyle. If you excel at problem-solving and enjoy helping others, we want to hear from you.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Assist with order processing, returns, and exchanges to ensure a seamless customer experience.
- Update and maintain accurate customer records in our internal CRM systems.
- Collaborate with the logistics and fulfillment teams to resolve delivery issues promptly.
- Provide product recommendations and general information to assist clients in making informed decisions.
- Perform light administrative tasks, including data entry, filing, and scheduling follow-up calls.
Qualifications
- High school diploma or GED required; associate degree or relevant certification is a plus.
- Previous experience in customer service, sales, or administrative support is preferred but not required for the right candidate.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work independently and manage time efficiently in a fast-paced environment.
- Reliable internet connection and a dedicated workspace are essential for remote positions.