Job Description
Join Empower Temp Staffing and take the next step in your career with a dynamic, part-time opportunity in the heart of New York City. We are looking for a reliable and articulate Customer Service Representative to support our growing client portfolio. This role offers a fantastic chance to gain valuable experience in a corporate environment with flexible scheduling to fit your lifestyle.
In this position, you will be the voice of our brand, ensuring our clients receive the highest level of support. We value initiative, professionalism, and a positive attitude. If you are ready to work in a fast-paced setting where your contributions matter, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and accuracy.
- Resolve customer complaints, issues, and questions efficiently while maintaining a high level of customer satisfaction.
- Update and maintain accurate customer records in internal databases and CRM systems.
- Process orders, returns, and exchanges in accordance with company policies.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Provide product and service information to clients to help them make informed decisions.
- Identify and escalate complex issues to the appropriate department for resolution.
Qualifications
- High school diploma or GED required; Associate’s degree or previous customer service experience preferred.
- Proven experience in customer service, retail, or administrative support is a plus.
- Excellent verbal and written communication skills with a clear, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Must be authorized to work in the United States.
- Availability to work flexible shifts, including evenings and weekends as needed.