Job Description
Are you seeking a flexible part-time opportunity in the vibrant city of Cleveland? Apex Temp Solutions is currently hiring a dedicated Customer Service Representative to join our growing team. We pride ourselves on providing top-tier support to our clients and offer a dynamic work environment where your contributions directly impact our success.
As a temporary team member, you will play a crucial role in ensuring customer satisfaction and maintaining the high standards of our operations. If you are organized, empathetic, and eager to grow your career in a supportive setting, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner, escalating complex matters when necessary.
- Update customer records and maintain accurate documentation in our CRM systems.
- Process orders, returns, and exchanges accurately.
- Collaborate with the support team to share feedback and improve service protocols.
- Adhere to all company policies and safety guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- The ability to work a flexible schedule, including weekends and evenings.
- A positive attitude and a passion for helping others.