Job Description
Welcome to Apex Solutions Staffing, a premier recruitment agency dedicated to connecting talented individuals with meaningful opportunities in the Kansas City metro area.
We are currently seeking a dynamic and empathetic Part-Time Customer Service Representative to support our client's operations on a temporary basis. This role is perfect for individuals looking for flexible work schedules while gaining experience in a high-volume customer support environment.
Why Apply?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $15.00 - $18.00 per hour depending on experience.
- Professional Growth: Gain exposure to corporate processes and client relations.
- Modern Environment: Work in a collaborative and supportive office setting.
If you are a self-starter with a passion for helping others, we want to hear from you!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Accurately document customer interactions and update internal databases and CRM systems.
- Process orders, returns, and exchanges in compliance with company policies.
- Collaborate with the logistics and sales teams to ensure timely delivery and customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
- Provide product and service information to customers to ensure a clear understanding of offerings.
Qualifications
- High school diploma or equivalent required; Associate degree or college coursework in Business or Communications is a plus.
- Previous customer service or call center experience is highly preferred.
- Strong verbal and written communication skills with a professional telephone manner.
- Proficient in using Microsoft Office Suite (Excel, Outlook, Word) and basic computer navigation.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Must be available for part-time shifts, including some weekends or evenings.