Job Description
Are you looking for a flexible opportunity to gain experience in a dynamic corporate environment? Pacific Coast Temp Services is currently hiring a Part-Time Customer Service Associate for a temporary assignment in Long Beach, CA. This role is ideal for individuals seeking a work-life balance or students looking to supplement their income.
In this position, you will serve as the face of our client's brand, ensuring that every customer interaction is positive and efficient. We value a modern, inclusive culture and are looking for a self-starter who thrives in a fast-paced setting.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on quality and accuracy.
- Assist customers with product inquiries, order tracking, and account support.
- Enter and update customer information into our CRM systems with precision.
- Resolve escalated customer issues and provide timely feedback to the management team.
- Collaborate with team members to streamline support processes and improve service levels.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Strong computer literacy, including proficiency in Microsoft Office and Google Workspace.
- Excellent verbal communication and active listening skills.
- Ability to work part-time hours (approx. 20-25 hours per week) including occasional weekends.