Job Description
Join a Leading Team in Kansas City, MO
We are currently seeking a highly motivated and personable Part-Time Customer Service Associate to join our dynamic team. This is an excellent opportunity for individuals seeking flexible work-life balance while contributing to a growing organization. You will be the first point of contact for our clients, ensuring a seamless and positive experience for every individual we serve.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
- Growth Potential: Pathways to permanent employment for top performers.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
- Accurately input and update customer data into internal databases and CRM systems.
- Collaborate with team members and cross-functional departments to ensure seamless service delivery.
- Assist in the training and onboarding of new temporary staff members.
- Provide feedback to management regarding common customer trends and service improvements.
Qualifications
- High school diploma or GED required; Associate’s degree or previous customer service experience is a plus.
- Proven experience in customer service, sales, or administrative support (temp or perm).
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and computer navigation.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must be authorized to work in the United States.