Job Description
Join TechSolutions Pro as a Night Shift IT Support Specialist in Charlotte! We're seeking a skilled professional to provide critical technical support during overnight hours. This contract role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in a dynamic environment. Ideal candidates thrive in fast-paced settings and excel at resolving complex technical challenges independently. If you're passionate about technology and ready to make an impact while others sleep, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues during overnight shifts
- Monitor and maintain server infrastructure, cloud services, and cybersecurity systems
- Troubleshoot and resolve user-reported IT incidents with minimal supervision
- Document all technical activities, solutions, and system changes in ticketing systems
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Implement system patches, updates, and security protocols during maintenance windows
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support, helpdesk, or systems administration
- Proven experience troubleshooting Windows, macOS, and Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud platforms (AWS, Azure, or GCP)
- Ability to work independently and make decisions during off-peak hours
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for on-site support
- Ability to lift 30 lbs for hardware maintenance