Job Description
Join Denver's fastest-growing tech startup as a Junior Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional service to our clients. This contract position offers comprehensive training, flexible scheduling, and a collaborative team environment. Perfect for recent graduates or career changers looking to break into the tech industry.
What We Offer:
- Full paid training program
- Remote-first hybrid work model
- Performance-based bonuses
- Direct path to full-time roles
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Document support cases in CRM system
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities during interactions
- Maintain positive customer satisfaction metrics
- Participate in weekly team training sessions
- Adhere to company SLAs and compliance standards
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency (MS Office, email)
- Ability to type 30+ WPM
- Customer service mindset and patience
- Reliable internet connection for remote work
- Available to work 20-30 hours/week