Job Description
Join Austin Tech Solutions as a Junior Customer Service Representative and kickstart your career in tech support! We're seeking motivated individuals with no prior experience who are passionate about helping customers thrive. As a contract team member, you'll receive comprehensive training and mentorship to develop essential customer service skills in a dynamic Austin startup environment. Perfect for recent graduates or career changers looking to enter the tech industry.
Our team values curiosity, adaptability, and a positive attitude. You'll gain hands-on experience with cutting-edge tools while supporting our diverse client base. This 6-month contract position offers flexible hours and the opportunity to build a professional network in Austin's thriving tech ecosystem. If you're ready to learn and grow, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using step-by-step guidance protocols
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores through active listening
- Adhere to security protocols when handling sensitive customer data
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and logical thinking
- Basic computer proficiency with willingness to learn new software
- Patient demeanor and ability to remain calm under pressure
- Reliable internet connection for remote work components
- Valid work authorization in the United States
- Must be available for training during daytime hours